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Flight Pass Option ("FPo") Terms and Conditions ("FPo Terms")
When you buy a Flight Pass Option (FPo) to travel on an Air Arabia flight, you enter into a contract with Optiontown and Air Arabia. Your ticketed booking is governed by Air Arabia' General Conditions of Carriage, the conditions in your ticket or itinerary and receipt, any tariffs which apply, and our regulations.

The FPo Service is administered by Optiontown Ireland Limited, an Ireland limited liability company, having its registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland, along with Optiontown, Inc., a Massachusetts Incorporation with its mailing address as PO Box 42 East Walpole, MA 02032, USA (both jointly referred to as "Optiontown" or "OT").

Please note that these FPo Terms, together with the Optiontown Terms of Service constitute the entire agreement between You, Optiontown and Air Arabia. In the event of any contradiction between the Optiontown Terms of Service and these FPo Terms, these FPo Terms shall prevail.


"Advance Booking" refers to the minimum number of days before your Journey, You can make a request to Optiontown for your flight booking.
"Cabin" refers to the travel class, e.g. Economy Class.
"Customer" refers to one or more persons that travel on Air Arabia and who have signed for one or more of the OT Services.
"Passenger(s)" refers to the total number of distinct passengers who can take the advantage of FPo to book Flights and fly. Choose more passengers in order to provide Flight Pass accessibility to more people.
"Flight" or "Flights" refers to the flights operated, marketed, designated or any combination thereof by Air Arabia. "Number of Flights" refers to the number of one-way Flights you can take between selected destinations. Each Flight (or 1 flight credit) refers to a single one-way flight for one passenger. Two flights are needed for one passenger to fly a round-trip between two selected destinations. For some routes, only round-trip bookings are allowed and such condition will be specified in the Flight Pass at the time of purchase.
"Flight Pass" or "Flight Pass Option" or "FPo" refers to the pass provided by Optiontown under the FPo Service to its Customers which makes them eligible to book Flights falling under criteria mentioned in these FPo terms.
"FPo Service" refers to Flight Pass, the service being facilitated by Optiontown.
"Journey" refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights).
"Optiontown" refers to the brand name and "" refers to the domain name and website of OT.
"OT Services" comprises of the various services offered by OT, wherein each such service is in general referred to as "OT Service". Flight Pass Service or Flight Pass or FPo Service or FPo is the OT Service for Flight Pass Option product.
"Travel Period" or "Validity" refers to the time period, whereby You can fly on flights departing during said time period by booking a flight with your Flight Pass.
"You" refers to a Guest/Visitor, Customer, Member and/or any combination thereof.
"Travel Zone" or "Zone" refers to Destination pairs (cities/countries) for which Flight Pass is valid.

1. Purchase of FPo and subsequent exchange of FPo for ticketed bookings can only be done through the Optiontown website. You will NOT be able to make changes to your FPo, or any flights booked using your FPo, through, Air Arabia call centres or ticket desks.
2. Upon completing your FPo purchase:
a. You get the right to book and fly on 'X' one-way flights for the selected 'Zone' within the 'Validity' of the Flight Pass. (Where X= Number of Flights you have chosen while purchasing the Flight Pass);
b. Type of Bookings - You agree that a one-way booking for one passenger will consume 1 Flight at a time and a round-trip booking for one passenger will consume 2 Flights at a time. You can use your Flight Pass to book round-trip flight bookings from/to any airport within your selected travel zone as will be listed in the departure and arrival airports in your FPo.
c. Passenger Name Add time limit - You can add new passengers until the maximum limit of Passenger(s) is reached;
d. Infant and Children Rule - You agree that FPo is only available for use by adults and children over 2 years of age. You can add infants on the booking after the booking is created by paying the appropriate fares, fees and taxes which may be levied and changed by Air Arabia from time to time. FPo price is NON-discountable for children.
e. Special Service Requests (SSRs) - You can add Special Service Requests (SSRs) to your flight, such as for special meals, baggage, special requests like wheel chair, disability assistance or others, at Air or over the phone at the contact center for Air Arabia. Please note Air Arabia may levy an additional charge for these additional service requests as per regular Air Arabia policy.
f. Amentities - You will receive all standard services and amenities associated with your selected cabin in your designated flight which may be subject to change as per normal Air Arabia operating procedures;
g. Baggage Allowance - You will receive the following baggage allowance when You make a booking under Flight Pass:
i. Carry-on Baggage - You will be allowed 1 carry-on bag of up to 7kg plus one personal item.
ii. Check-in Baggage - The check-in bag allowance depends upon the route and will be as follows
40 Kgs per flight per passenger - For flights departing from UAE and arriving in any city in Bangladesh, Nepal, Pakistan, Sri Lanka and Sudan.
30 Kgs per flight per passenger - For flights to/from (both ways) between UAE and any city in Egypt, Iran, Iraq, India, Jordan, Kenya and Lebanon.
20 Kgs per flight per passenger - For all other remaining flights.
h. Flight Pass Change - You can change any one or more of the Flight Pass parameters (Travel Zone, Number of Flights, Cabin, Travel Period, Advance Booking and Passenger(s)) after paying the fees and fare difference (if applicable) through Optiontown website only. To do so, visit the Manage My Pass section once you logon to the Flight Pass account;
3. Flight Change & Cancellation - Once a FPo has been exchanged for a ticketed Flight booking, the following conditions will be applied for any modification or cancellation of the booking.
a. Flight Change - Anytime 24 hours or more prior to departure, you are allowed to change your flight for by paying a change fee (per flight per passenger and any fare difference (if applicable).
i.Beyond 72 hours before departure - AED 150 per flight per passenger.
ii.Between 72 and 24 hours before departure - AED 200 per flight per passenger.
iii.No flight change is permitted within 24 hours of departure.
iv.India originating trips - For all trips originating in India, an additional GST of 5% will be levied on the change fees and applicable fare difference.
b. Flight Cancellation - Following cancellation fees per flight per passenger will be applied:
i.Beyond 72 hours before departure - AED 150 per flight per passenger
ii.Between 72 and 24 hours before departure - AED 200 per flight per passenger.
iii.No cancellation is allowed within 24 hours of the flight departure.
iv.India originating trips - For all trips originating in India, an additional GST of 18% will be levied on the cancellation fees.
c. No Show - If you are a No-Show for your flight, you will lose the value of that flight.
d. The Flight Changes can be done online by logging to your Flight Pass account on Contact Optiontwon at to cancel your flight or to reinstate your No Show credit.
e. Passenger Name Correction - Once You have booked a flight, You can only change a maximum of 3 characters in Your name. Please make sure that You have added the name on the Flight Pass as it appears in Your Passport.
4. Non-Refundable/Non Cancellable/Non-Transferable
a.FPo price is NON-cancellable and NON-refundable. NO refund shall be granted, even if you fail to use all your Flights.
b.FPo is NOT transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a FPo cannot be altered except as notified otherwise by Optiontown or Air Arabia.
c.No portion of the total FPo price will be refunded in case of any unused Flight credits.
d.Once a FPo has been exchanged for a ticketed Flight booking, Flight tickets are NON refundable. In all circumstances, the FPo remains Non-refundable.
e.For Customers who purchase FPo through the installment option, the deposit amount is NOT refundable in the event that you decide to cancel your booking.
5. You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or Air Arabia responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the FPo due to this.
6. FPo price includes the base fare, taxes and fees for all the Flights purchased, excluding any surcharge that may be levied if you pay by credit card. Service fees may apply for changes to your Flight Pass or for changes to your bookings. However, in the event, the government and third party taxes and fees change between the time of Flight Pass purchase and the time of actual flight booking, then in that case, there may be additional taxes to be paid at the time of flight booking or at the airport before departure subject to operating procedures.
7. FPo prices may vary across different Customers whether booked on the same Flight and having the same parameters.
8. Specific policies and rules, if applicable to Air Arabia, will be displayed under the FPo Terms and Conditions and would accordingly be applicable to you.
9. The total FPo amount paid will appear in the name of Optiontown. Customers agree that they cannot challenge or dispute a charge if the name appearing on their credit card statement is different than the one mentioned above.
10. To the extent permissible by local law or regulation, these FPo Terms shall be governed by and construed in accordance with laws of New York, USA. Air Arabia and each Customer submits to the NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them.
11. If any provision of these FPo Terms are declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
12. Optiontown and Air Arabia accept no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. Air Arabia and/or Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access which reproduction misstates or omits any of the information or terms and conditions connected with the Flight Pass.
13. Optiontown and Air Arabia reserve the right to change these FPo Terms at any time.